Contact Sugar
The fastest way to reach us is email. We answer every message, and members get help from the safety team directly in the app.
Write to us
[email protected]Write from the email address of your account if your question is about your account, so we can find it quickly.
What we can help with
- Your account, email code or password
- ID and selfie verification
- Membership, billing and cancelling
- Reports about a profile or a conversation
- Privacy requests, such as a copy of your data or deleting your account
Reporting someone
If you are a member, use Report on the profile or conversation. It reaches the safety team with the details we need. You can also email [email protected]. Read how we handle reports on safety.
When you will hear back
We reply to most messages within one business day. Elite members have priority support from the safety team. Many answers are already on the FAQ page.
